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5 Reasons To Use A Digital Adoption Solution For ServiceNow® Onboarding

ServiceNow Onboarding

ServiceNow® has the potential to be your new life-saving enterprise app. But there’s one problem. How you get everyone to use it correctly? 

ServiceNow onboarding can seem like a daunting task. But in this article, we’re going to share with you how implementing a Digital Adoption Solution can make ServiceNow onboarding a breeze.

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What is ServiceNow

ServiceNow® spans a large scope of modules in IT areas such as HR, operations, and finance. It provides a service model that “defines, structures and automates the flow of work,” so that email and spreadsheets are no longer needed. 

Watch the video below for more information.

What is a Digital Adoption Solution

Not that long ago, Computer World described WalkMe as “the most obvious tool in the world.”

WalkMe is a so-called Digital Adoption Solution (DAS), a category of technology recently acknowledge by Gartner.

Digital Adoption Solutions can:

  • Integrate with other software, such as a cloud computing application like ServiceNow
  • Provide step-by-step guidance within that application, training users how to perform tasks efficiently
  • Automate tedious, mundane tasks
  • Offer insights into user behavior, identifying usage problems 

Digital Adoption Solutions like WalkMe have been around for a decade or so, but are now being recognized as fundamental to enterprise digital transformation. Why? Because they’re specifically designed to facilitate rapid and complete adoption of any digital tool.

So if you’re onboarding employees to ServiceNow®, here are 5 reasons why you’ll want to use one.

5 benefits of using DAS for ServiceNow onboarding

Here are 5 reasons why you need a Digital Adoption Solution for better ServiceNow® onboarding.

1. Better ROI

If you’ve just implemented ServiceNow® within your enterprise, the next thing on your list of priorities should be a ServiceNow onboarding plan. Why? Because in today’s fast-paced, highly competitive business world, onboarding is only successful if the platform is adopted rapidly and completely.

“With 75% of organizations failing to achieve expected business outcomes because of poor user adoption and decreased productivity, there is a clear need for smooth software transitions.”


You’ve invested a huge amount of money into ServiceNow®, so you’re going to want to get good ROI. Central to this is the ability to boost employee skill with the platform, recognizing the importance of effective onboarding, and simplifying the user experience.

This is what the DAS does. With its help, employees can complete tasks efficiently, while you enjoy maximum ROI for your software.

2. Better employee productivity

A Digital Adoption Solution will boost employee productivity and performance by enabling them to use ServiceNow® to its fullest potential. This is the essence of good digital adoption, and will have an enormous positive impact on business performance. 

The DAS empowers employees to self-serve, which boosts employee task ownership and responsibility. It also provides visual and statistical insights to shed light on user actions and behavior, pinpointing any core obstacles that are being faced. 

Not only that, it implements corrective action so productivity is never stalled.

3. Faster onboarding 

Every enterprise wishes it could accelerate the onboarding process to tools like ServiceNow®. 

A Digital Adoption Solution accelerates ServiceNow® training and advances employee competency across modules. Even novice Salesforce® users can become proficient in no time at all.

Because the guidance is always there and in real-time, there’s no learning curve or “forgetting curve”. It’s an absolute game-changer for employee training

4. Lower employee turnover

A new hire report by Kronos shows that “[poor] onboarding…threatens to disengage enthusiastic employees during their crucial first weeks on the job.”

Employees who have never used ServiceNow® before could disengage from the business as a result of not being able to use it properly. The DAS prevents this by providing a seamless onboarding experience.

The DAS promotes software proficiency for end users of every tech aptitude through engagement and contextual, step-by-step guidance.

In effect, implementing a DAS for ServiceNow® onboarding could result in better employee retention.  

5. Fewer support calls

ServiceNow® is a staple for enterprises and a sophisticated piece of software. But powerful tools are often complex. If your employees are struggling to use ServiceNow®, your support team is going to be swamped with tickets.

Getting a Digital Adoption Solution for Salesforce® increases self-serve, thereby reducing the number of support requests.

The DAS is a next generation training tool, which instils expertise and proficiency in employees, providing proactive assistance at the moment of need, while also promoting a culture of self-reliance. This is exactly what your enterprise needs. 


If you want to maximize competitive advantage and generate the most ROI you can for ServiceNow—or any digital tool, for that matter—you need to be using a Digital Adoption Solution.

WalkMe has been pioneering the DAS for nearly a decade. A reputable provider with considerable AI experience, they should be your next technology partner for ServiceNow onboarding. 

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Digital Adoption Team

A wonderful team of Digital Adoption, Digital Transformation & Change Management Experts.