These days, satisfying your customers is no longer enough to keep them. Research shows that 75 out of every 100 customers who churn reported being “satisfied or completely satisfied.” The onus is always on the business to keep customers actively
What does getting into a bath have to do with enterprises operating in the digital world? More than you’d think. Both involve the aha moment. What is the aha moment? The aha moment is also known as the Eureka effect.
For many traditional enterprises, digital seems to be the problem. But it’s also the solution. In this article, we’ll look at some Digital Adoption Platform & data driven tools to transform your enterprise and bring it into the future. Common
It’s an exciting time for AI buffs. Since Stanley Kubrick introduced the world to HAL 9000 in 2001: A Space Odyssey, movie nerds the world over have been captivated by the potential of AI. And that potential is now taking
Pick a word, then put the word “customer” in front of it and you’re guaranteed to have a business priority on your hands. Customer care, customer service, and customer experience — if a company excels in these areas, it’s likely
Wouldn’t it be great if we all had customers that knew what they wanted? But even when we do, there’s a disconnect between the digital capability they want and them actually receiving the benefits of it. This is the digital
Today’s enterprises must adopt relevant technologies in order to boost profits. The main objective of technological implementation is to optimize employees’ daily work using digital tools. Doing so successfully has profound benefits for businesses and its staff: “Digital Revolutionaries” –
Loss of employee productivity. Overburdened help desk. Slow and expensive training process. These are just a few of the issues that arise every single time new technology is introduced at work. And that happens a lot. At the end of
For enterprises today, what customers want is the same as it’s always been. Except today, it’s multiplied a thousand-fold. Customers have always wanted good value, good service, and ease of use. But with more and more competition in the
High employee turnover. Loss of company IP. Low engagement. Poor productivity. These are some of the issues that keep HR professionals up at night. They sound like long-term problems — the kind that come with a workforce that has been