89% of companies are now competing primarily on the basis of customer experience (CX). Interestingly, 80% of companies believe they deliver “super experiences,” but only 8% of customers think the same. What does this tell us about today’s businesses?
Change management could very well hold the key to enterprise success today. But there’s a proviso. To be relevant and effective, change management must now be digitally-focused. The ability of organizations to adapt to the ever-changing digital world is dependent
Today, enterprises are facing a new challenge. It’s called digital transformation. Enterprises and government are trying to keep pace with advancements in technology. It’s incredible to think that, only a few short years ago, people across the globe could only
Who do you think of as a leader? The CEO probably. In an institutional context, your old school principal maybe. But that’s actually quite a narrow-minded view of leadership. Today, the traditional hierarchical approach to enterprise structure and organizational development
In today’s marketplace, you need to know the digital adoption implications of your actions — or lack of action. Because they’re potentially lethal. Companies must make adoption a priority to avoid negative consequences, like employee churn, poor performance, and a
The success and downfall of today’s businesses lies in the hands of digital innovation. Whether it’s a customer-facing app or a Robotic Process Automation to ease the workload of employees, the modern market dictates that if you want to remain
Change is the only constant in this world. We’re well into the Information Age, so at this point anything that hasn’t been transformed digitally, whether fully or partially, is being considered obsolete. Experts deem not only digital transformation but digital
What are the greatest employee training challenges every successful enterprise faces? How to get ROI. Training employees is costly and labor-intensive. And for global enterprises, there are also geographical and time zone barriers with which to contend. Online training has
The likeliest thing to derail your enterprise in today’s digital revolution is poor adoption. You suspect this to be the case, otherwise you wouldn’t be reading this. It doesn’t matter whether your users are employees or customers, or both. Successful
RPA is the hottest development in enterprise innovation. If you don’t know what it is, you need to get acquainted very soon. It’s central to upping the employee productivity and business performance. So is the Digital Adoption Platform (DAP).