Technology enablement

Why is technology enablement important?

Technology enablement is crucial because it helps businesses adjust to changing market needs and work more efficiently.

Following a structured digital transformation framework helps companies make these changes in an organized way.

Using the right tools allows companies to automate tasks, saving time and reducing mistakes.

Research shows that 87% of people expect more people to use new technologies in the next five years, showing a clear shift towards digital change.

With tools like cloud technologies, businesses can grow and adapt more easily. These tools help manage and build applications in the cloud, making it easier to scale up and stay competitive.

Technology enablement also helps teams collaborate better, making tasks faster and easier. It allows businesses to use data to make decisions and respond quickly to changes.

As organizations advance their digital maturity, they need good tools to stay ahead of their competitors and keep growing.

What are the goals of technology enablement?

Technology enablement helps businesses use the right tools to improve their work, adapt faster, and stay ahead of competitors.

Let’s look at the main goals of technology enablement:

Improving operational efficiency

• Automates tasks to save time and reduce mistakes.
• Streamlines processes to make work faster and easier.
• Provides real-time data to help make quick decisions.
• Reduces costs by making workflows more efficient.

Boosting collaboration and communication

• Improves team communication, even when working remotely.
• Helps teams work together better with the right tools.
• Keeps projects on track and teams aligned.
• Enhances customer communication with automated systems.

Enabling scalability and growth

• Uses cloud technology to handle more work and grow easily.
• Helps businesses change quickly when markets change.
• Makes it easier for businesses to grow by staying flexible.
• Encourages innovation by giving teams the tools to try new ideas.

Who is involved in technology enablement?

Many people help choose and use technology in a company. Some work at the company, while others are outside experts.

Let’s take a closer look at these people.

Internal stakeholders

• IT team: Take care of the technology systems and make sure they work.
• Operations team: Use technology to make business tasks easier and faster.
• Management: Decide which technology to use and make sure it fits with the company’s goals.
• Employees: Use technology every day and share ideas on how to make it better.
• HR team: Use digital learning platforms and training programs to help employees master new technology.

External stakeholders

• Technology vendors: Provide the software and tools the company needs.
• Consultants: Help pick and set up the right technology.
• Customers: Get better services and products due to improved technology.
• Partners: Work with the company using shared technology to improve teamwork.

What is required for technology enablement success?

To achieve success with technology enablement, it’s important to focus on three key areas: aligning the technology with business goals, encouraging user adoption, and ensuring smooth delivery.

Align technology with business goals

Ensure the technology chosen supports the company’s needs and growth. Choose tools that help achieve business goals, and check often to make sure they’re still helpful. Keep an eye on market trends to find new opportunities for technology adoption. Update the technology plan as needed to adapt to the company’s changing goals.

Encourage user adoption

Make it easy for employees to use the technology. Provide training and support to help them feel confident with the tools. Collect feedback from users to improve their experience and keep them engaged. Build a culture of continuous learning to encourage employees to embrace new technology. Consider implementing a digital dexterity framework to help organizations develop the skills needed for effective technology use.

Ensure smooth delivery

Make sure the technology is set up and running as planned. Collaborate with internal teams and external vendors to ensure the technology is delivered on time and within budget. Check that everything works as expected without disruptions. Talk clearly about changes and fix problems quickly so work can continue smoothly.

Why do technology enablement projects fail?

Technology enablement projects often face challenges that can lead to failure if not addressed properly. These issues can arise from various factors within an organization or its external environment.

Effective change management is crucial for overcoming resistance to new technology and ensuring successful implementation.

Let’s take a look at the reasons why technology enablement projects fail.

Lack of alignment with business goals

Technology projects fail when the tools don’t match the company’s needs or objectives. This leads to confusion and wasted resources. It’s important to ensure that technology choices support business goals and are reviewed regularly to stay aligned.

Resistance to change

Employees may not want to use new technology, especially if they’re comfortable with current processes. Without proper training and support, they might struggle with the change, causing delays and lowering productivity. Addressing this resistance early is key for success.

Poor planning and execution

A lack of clear planning can lead to delays, overspending, and unmet expectations. If communication breaks down, or timelines and resources are poorly managed, the project can fail. A solid plan with ongoing monitoring helps keep things on track.

Technology enablement use cases

Technology enablement helps businesses use tools to improve how they work and serve customers. Different industries use technology in various ways to grow. Here are three examples:

Retail

Scenario: A retail company wants to improve customer service and increase sales.

Method: The company uses a CRM system to track customer data and give product recommendations.

Outcome: Customers get personalized suggestions, which leads to more sales and customer loyalty.

Healthcare

Scenario: A healthcare provider wants to improve patient care.

Method: The provider uses an EHR system to store and quickly access patient data.

Outcome: Doctors and nurses can make quicker decisions, improving care and reducing costs.

Finance

Scenario: A financial company wants to reduce risks and make better decisions.

Method: The company uses an AI platform to analyze financial data and provide insights.

Outcome: The company makes better choices, reduces risks, and increases profits.