The Essential Guide to Digital Adoption

Your One-Stop-Shop for All Things Digital Transformation and Beyond


Today, all companies must digitally transform or risk becoming obsolete. Digital transformation is the process of adopting technology to improve operational efficiency, boost customer experience, and uncap innovation.


Without a formal change management infrastructure, it will be impossible to guide an enterprise-wide transformation. Leadership, transparency, and employee engagement are essential to your change management strategy.

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Achieving digital adoption means using your technology for the desired intent and to it’s fullest capability. Without it, your software investment costs more than it’s worth.

from the blog

How Does Digital Adoption Work? A Step By Step Guide To What Your Users Need To Go Through

There’s a lot of talk about digital adoption — we should know, we started most of it! But how does digital adoption work? What are the steps that users go through to get from “zero to hero”? What are the

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Smart Digital Adoption: 15 Tips for a More Successful Adoption Strategy

A smart digital adoption strategy is one that looks at the big picture … as well as the details. It doesn’t just aim for software deployment or technology adoption. Instead, smart digital adoption focuses on: The strategic goals of digital

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The Race for Digital Maturity: Where Do You Rank?

When it comes to digital maturity, the “race is on” as on Adobe report put it. This metaphor is appropriate for today’s digital economy. Today’s marketplace is a fast-paced race for digital maturity, digital transformation, and digital adoption. The reason

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The Science vs. the Art of Digital Adoption

The science vs. the art of digital adoption – which is the right approach? In fact, you should take both approaches at the same time. Below, we will see that digital adoption needs a unique blend of hard and soft

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Digital Adoption vs. Technology Adoption: The Real Difference

Digital adoption vs. technology adoption – what’s the real difference? Today, these terms are often used interchangeably. But they aren’t the same. In this article, we’ll explore both of these terms, how they are different, and why it matters. Digital

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What to Include in Your Technology Adoption Questionnaire

A technology adoption questionnaire is an essential tool when adopting new technology or software. In this article, we’ll explore: What questions to ask on your questionnaire Why a questionnaire is important How to use one First, let’s answer the obvious

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Digital Adoption Questions to Ask Throughout the Adoption Process

Digital adoption questions are an important ingredient for any digital adoption communication strategy. The right questions can help you clarify: Whether you’re choosing the right technology How capable your employees are Whether they are ready and willing to support adoption

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How to Create a Winning Digital Adoption Strategy

How do you create a winning digital adoption strategy? Like any organizational change effort, you will face obstacles – but with the right plan in place, you can overcome those barriers. Below, we’ll discover how to develop a winning strategy

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3 Key Aspects of a Profitable Consumer Adoption Process

How do you create a consumer adoption process that generates great results for your business? One that gets customers on board and up to speed, quickly and efficiently? This question is a major concern for any business that implements technology.

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Keys to Digital Adoption Management

Digital adoption management is essential to effective, efficient adoption. In this article, we’ll explore a few key ingredients and digital adoption rules that can help you: Make your digital adoption process run more smoothly Boost results while decreasing overhead Improve

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How to Leverage Digital Adoption: A Guide for Enterprises

In this guide for enterprises, we’ll explore how to leverage digital adoption. First, we’ll start by defining digital adoption, then explore: Why digital adoption is so important – and why enterprises need to get it right How digital adoption should

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Your Onboarding Platform Could Make Or Break Your Company

Let’s face reality: customers keep companies alive. And one way companies lose customers fast is by offering them a poor onboarding experience. The last thing your enterprise wants to do is to ruin the user experience of your digital product

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Digital Adoption Techniques: 3 Different Approaches & The Scenarios In Which They’re Effective

Digital is so pervasive in the modern world that adoption scenarios are now extremely varied. From the new hire struggling with enterprise apps, to customers performing actions on a business website, and everything in between — digital adoption managers continually

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How To Overcome Common Digital Adoption Barriers

Astute leaders understand that keeping enterprises meaningful and competitive is their number one priority today. Only by doing so will your business deliver top-notch products and services. Therefore, every piece of technology your company uses or deploys must run smoothly

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Digital Adoption 911: What’s Your Emergency?

Bringing onboard new digital tools and updating old software is a smart move. However, you need to consider the consequences of such change. You must plan for every likely eventuality. Hard as it may seem in the beginning, a good

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[Quick Guide] Digital Adoption Terminology: Educate Yourself To Get Ahead!

Knowing digital adoption terminology is about so much more than merely words. It’s about adopting a way of thinking into your company culture. It’s not enough simply to convert analogue into digital. Enterprises must think and act in terms of

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Digital Adoption Success Stories: How You Can Be The Next One

There is a definite difference between companies who use a DAP and those who do not. Which one are you? Those that use it have better returns on their technology investments. They’re also more innovative. Those that don’t are lagging

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Digital Adoption Rules, Must-Haves, Do’s & Don’ts

The digital revolution is a bit like the Wild West. The normal rules of business don’t apply. It can seem unfamiliar, even anarchic, to some enterprises. The pace at which the digital world moves is extraordinary, so it’s important that

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The Enterprise Digital Adoption Journey & Your Path To The Future

Where is your enterprise on its digital adoption journey? Is it at the very beginning, or are you experts in maximizing the potential of digital? Chances are you’re somewhere in between those two extremes. So in this article, we’re going

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Achieving Digital Enlightenment: The 3 Stages Of Digital Adoption & How To Move Through Them

You’d be forgiven for thinking the stages of digital adoption are simply: analogue, and digital. But you’d be wrong. And anyone else within your organization that thinks this is the case needs to be educated — and fast — otherwise

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Misjudging Software Integration & How To Avoid It With A Focus On Onboarding UX

As a key enterprise decision-maker, you understand that good implementation of technology is a number one priority for staying competitive and profitable. You’ll want to optimize staff workflows and provide advanced customer support using the latest innovations of the digital

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3 Real Product Adoption Success Stories (And The Secrets Behind Them)

It is in human nature to question new things. They’re unfamiliar, they require us to change our ways, and we’re suspicious of their value. The history of mankind is chock-full with examples of misjudged inventions and ideas. In fact, Business

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The Secrets To Fantastic User Onboarding

New hires are bombarded with information as soon as they walk through the door on day one. In today’s enterprises, much of this information relates to data and digital systems that are often complex and disjointed. This leaves employees feeling

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Futuristic User Engagement Is Here For Enterprises Using A Digital Adoption Platform & Analytics

Analytics actually aren’t very useful if your problem is churn. You might think that they are, but you’d be wrong. Why? Because once your users have churned, it’s too late to do anything about it. In this article, we’re going

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How An Immaculate User Journey Leads To Greater Profits

The key to every successful enterprise is satisfied customers. In the digital era, the majority of customers are interacting with businesses and making purchases online. This trend brings with it new challenges with regards analyzing and meeting your customer’s needs.

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X Marks The Spot — Finding Bottom Line Treasure With The User Journey Map

According to a study by advertising agency Havas, so-called “meaningful brands” that take the time to connect with customers, enjoy better brand awareness and higher annual returns than other companies. So, what makes a business meaningful? It’s having a deep

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Common Nightmares Solved By Your Onboarding App

Nightmares solved by an onboarding app? You might not know what we’re talking about initially but by the end of this blog post, you’ll kick yourself for not acting sooner. When onboarding software is correctly implemented, it can enhance the

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Speaking In Code: JQuery Tooltip — Beginner’s Guide

If you’re searching “jquery tooltip,” you’re either looking to use it or you want to know what the hell it is. Either way, we’ve got the solution for you. We’ll start by explaining what it is, then finish up with

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How To Supercharge Your Customer Journey Map

These days, satisfying your customers is no longer enough to keep them. Research shows that 75 out of every 100 customers who churn reported being “satisfied or completely satisfied.” The onus is always on the business to keep customers actively

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What To Do When Your Digital Platform Is Actually The Problem, Not The Solution

When an enterprise digital platform causes problems, it can be far more trouble than it’s worth. Unmotivated, unproductive, frustrated employees; system updates, changes, and navigational problems; high employee turnover, customer churn, and poor ROI are some of the severe consequences

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Have You Had That Aha Moment? When You Realize The Secret To Better CX & Digital Training

What does getting into a bath have to do with enterprises operating in the digital world? More than you’d think. Both involve the aha moment. What is the aha moment? The aha moment is also known as the Eureka effect.

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Why Employee Training Isn’t About Training Programs

Employee training is critical in the digital age. The rapid pace of the digital revolution means enterprises must commit to a continuous process of upskilling their staff. It’s not something that happens once and is then considered finished. Enterprise employees

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3 Awesome Digital Adoption Platform & Data Driven Transformation Solutions

For many traditional enterprises, digital seems to be the problem. But it’s also the solution. In this article, we’ll look at some Digital Adoption Platform & data driven tools to transform your enterprise and bring it into the future. Common

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It’s Time To Reach Digital Adoption Maturity: How To Grow From Novice To Expert In An Instant

In the business world, there are whippersnappers and there are dinosaurs. The whippersnappers are young, digitally-forward, agile entities. They’re capable of moving swiftly, changing continuously, and operating in a wholly digital space. The dinosaurs, however, are a little different. They’ve

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Digital Adoption Machine Learning: A Giant Leap For Mankind & Its Businesses

It’s an exciting time for AI buffs. Since Stanley Kubrick introduced the world to HAL 9000 in 2001: A Space Odyssey, movie nerds the world over have been captivated by the potential of AI. And that potential is now taking

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How To Get Awesome Digital Adoption Insights (Even If You Hate Looking At Data)

Wordsmiths usually hate dealing with figures. And data nerds normally aren’t so great with words.   Sure, it’s a generalization and it’s not always the case. Often though, it’s just the way it goes — maybe it’s a left brain

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Change Management Guide

A company often requires changes to advance in today’s market. Specifically, when it picks up new projects or initiatives to improve performance, seize opportunities or address key issues. Read the full guide here.

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