The Essential Guide to Digital Adoption
Your One-Stop-Shop for All Things Digital Transformation and Beyond
Today, all companies must digitally transform or risk becoming obsolete. Digital transformation is the process of adopting technology to improve operational efficiency, boost customer experience, and uncap innovation.
Without a formal change management infrastructure, it will be impossible to guide an enterprise-wide transformation. Leadership, transparency, and employee engagement are essential to your change management strategy.
from the blog
Loss of employee productivity. Overburdened help desk. Slow and expensive training process. These are just a few of the issues that arise every single time new technology is introduced at work. And that happens a lot. At the end of
For enterprises today, what customers want is the same as it’s always been. Except today, it’s multiplied a thousand-fold. Customers have always wanted good value, good service, and ease of use. But with more and more competition in the
High employee turnover. Loss of company IP. Low engagement. Poor productivity. These are some of the issues that keep HR professionals up at night. They sound like long-term problems — the kind that come with a workforce that has been
Modern enterprises must prioritize digital transformation — it’s no longer an option. Generally speaking, most businesses understand its importance. But most fail to implement new technologies well. It’s reported in Forbes that 84% of businesses in 2016 failed to properly
Today’s enterprises all face the same digital transformation issues. And they’re ruining their technology investments. Traditional methods are no longer suitable for solving digital problems. Companies need to adopt an innovative approach to the challenges caused by continuous technological innovation.
RPA, AI, DAP — the world of digital innovation seems to be dominated by acronyms. As each new acronym emerges, it’s up to CIOs and digital adoption professionals to understand what the technology means and how it can help achieve
There isn’t just one elephant in the room. There are two. At least, that’s the case for enterprises today. They’ve got two major issues: digital transformation and change management. Digital transformation is certainly an issue. As of 2018, only 38%
Did you know that today’s college students have never licked a postal stamp? That’s according to research done at Beloit College in Wisconsin. As shocking as this is, it’s more than just a generation gap. The deep divide between stamp-lickers
The reality is that technology is only as good as an organization’s digital adoption tactics. What this really means is that, if employees or customers don’t adopt and use digital tools effectively, then having them is a waste of time.
Robots are tipped to replace 40% of jobs by 2030. That’s a pretty extraordinary prediction. In more or less a decade, two out of five jobs will be performed by artificial intelligence (AI). We discuss AI a lot here among
In the past 10 years, the percentage of companies using cloud-based CRM systems has risen from 12 to 87%. This is the pace of digital transformation. If you read our articles regularly, you’ll know how important digital adoption is to
“The truth? You can’t handle the truth!” If you’re the kind of person that would rather stick their head in the sand than take the bull by the horns, this article probably isn’t for you. But for those of you
Do you remember when, to make a phone call, you literally had to be tied to your desk? Or when forwarding a request meant a trip to the post office? Now, everything you need to do your job is available
You can’t do your job the way you always have done. The rules are different now. The evolution of the digital world has completely changed the rules of good business. What you thought you knew, doesn’t apply anymore. Traditional enterprises
You’re hearing about digital adoption more and more. People are talking about it at work, in the media, and even on social networks. In less than a decade, the digital adoption category has become extremely popular, receiving a lot of
81% of employees want state-of-the-art technology at work. Not only do they rate top quality technology as highly important, they must also know how to use it effectively. Otherwise, the technology itself is rendered useless. Somebody within your company has
Today, if large organizations aren’t using a Digital Adoption Platform (DAP), they’re going to get into real trouble. This is the state of play for enterprises in 2019. Maybe each department has multiple software applications. Perhaps there’s only one but
Digital technology is changing the way companies must operate to be successful. Central to this is having a top notch digital onboarding platform. The sooner an organization is able to onboard new hires to their software and applications effectively, the
With the pace of technological advancement today, it’s impossible for corporates to keep up. New technologies are being created and brought to market every day. First responder organizations — the innovative forward-thinkers of the pack — are rolling out new
89% of companies are now competing primarily on the basis of customer experience (CX). Interestingly, 80% of companies believe they deliver “super experiences,” but only 8% of customers think the same. What does this tell us about today’s businesses?
Change management could very well hold the key to enterprise success today. But there’s a proviso. To be relevant and effective, change management must now be digitally-focused. The ability of organizations to adapt to the ever-changing digital world is dependent
Today, enterprises are facing a new challenge. It’s called digital transformation. Enterprises and government are trying to keep pace with advancements in technology. It’s incredible to think that, only a few short years ago, people across the globe could only
Who do you think of as a leader? The CEO probably. In an institutional context, your old school principal maybe. But that’s actually quite a narrow-minded view of leadership. Today, the traditional hierarchical approach to enterprise structure and organizational development
In today’s marketplace, you need to know the digital adoption implications of your actions — or lack of action. Because they’re potentially lethal. Companies must make adoption a priority to avoid negative consequences, like employee churn, poor performance, and a
The success and downfall of today’s businesses lies in the hands of digital innovation. Whether it’s a customer-facing app or a Robotic Process Automation to ease the workload of employees, the modern market dictates that if you want to remain
Change is the only constant in this world. We’re well into the Information Age, so at this point anything that hasn’t been transformed digitally, whether fully or partially, is being considered obsolete. Experts deem not only digital transformation but digital
What are the greatest employee training challenges every successful enterprise faces? How to get ROI. Training employees is costly and labor-intensive. And for global enterprises, there are also geographical and time zone barriers with which to contend. Online training has
The likeliest thing to derail your enterprise in today’s digital revolution is poor adoption. You suspect this to be the case, otherwise you wouldn’t be reading this. It doesn’t matter whether your users are employees or customers, or both. Successful
RPA is the hottest development in enterprise innovation. If you don’t know what it is, you need to get acquainted very soon. It’s central to upping the employee productivity and business performance. So is the Digital Adoption Platform (DAP).
Cave man A uses tool. Cave man B uses tool more effectively, more innovatively, and quicker. Cave man B becomes tribe leader. This is a really basic explanation of how the effective use of tools has long been the root
What do CEOs and CIOs of global enterprises have in common with small business leaders and entrepreneurs? They’re all talking about digital adoption. But what does digital adoption mean, really? Isn’t it just using digital tools? No, it’s not. And
If you want your enterprise to win in the digital revolution, rapid and capable adoption of digital tools is critical. Smart businesses are opting to use a tool to ensure the successful adoption of complex enterprise software, like your CRM.
We’re getting more and more productive all the time. You know why? Because machines are doing more of our labor-intensive tasks for us. But with increased productivity and improved technology comes greater pressure to achieve more, go faster, and win
Business jargon, don’t you just love it (or love to hate it)? If you’ve used the word “pivot” recently to describe an adjustment to something that just wasn’t working, you’re not alone. Mashable lists it as part of its 12
Do you remember how much of a splash the iPhone made in the marketplace? Its success came as a huge shock to many, but most of all to Microsoft. Disruption is hard to predict. No enterprise can afford to become
You read Forbes, probably Harvard Business Review too. If you’re in L&D, you’ve likely been following the articles in Learning Solutions Magazine. So you realize just how much digital adoption is being talked about now. You understand that it’s the
Change Management Guide
A company often requires changes to advance in today’s market. Specifically, when it picks up new projects or initiatives to improve performance, seize opportunities or address key issues. Read the full guide here.
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