The Essential Guide To Digital Adoption

Your One-stop-shop For All Things Digital Transformation And Beyond

DIGITAL TRANSFORMATION​

Today, all companies must digitally transform or risk becoming obsolete. Digital transformation is the process of adopting technology to improve operational efficiency, boost customer experience, and uncap innovation.

CHANGE MANAGEMENT​

Without a formal change management infrastructure, it will be impossible to guide an enterprise-wide transformation. Leadership, transparency, and employee engagement are essential to your change management strategy.

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DIGITAL
Adoption

Achieving digital adoption means using your technology for the desired intent and to it’s fullest capability. Without it, your software investment costs more than it’s worth.

from the blog
Strategic Digital Adoption: A Guide for Business Post-COVID-19

Strategic Digital Adoption: A Guide for Business Post-COVID-19

As the modern economy continues to digitize, strategic digital adoption is becoming more and more necessary for organizations in every industry. Digital technology, after all, is transforming the way we live, interact, and do business. Yet as we’ll discover in

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Should You Study Technical, Strategic, or Tactical Digital Adoption?

Should You Study Technical, Strategic, or Tactical Digital Adoption?

What is the difference between technical, strategic, and tactical digital adoption? Recently, digital adoption roles such as these have become more relevant than ever. For instance, many enterprises are building dedicated digital adoption units to streamline employees’ digital onboarding, training,

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What Is Technical Digital Adoption and Why Is It Growing So Quickly?

What Is Technical Digital Adoption and Why Is It Growing So Quickly?

What is technical digital adoption and why is this discipline growing so rapidly? As digital adoption becomes more and more common in today’s workplace, it is important to gain a clear picture of this discipline. Anyone interested in pursuing a

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How to Structure Digital Adoption Programs: A Quick Guide

How to Structure Digital Adoption Programs: A Quick Guide

Digital adoption programs are crucial for any company that wants to keep up in today’s fast-paced economy. To maximize the returns on those programs, however, it is important to structure and manage them properly. The performance of digital tools, after

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What Is the Digital Adoption Institute?

What Is the Digital Adoption Institute?

What is the Digital Adoption Institute? WalkMe, the company that pioneered the Digital Adoption Platform (DAP), has also developed the first professional training program dedicated to digital adoption. Aptly name the Digital Adoption Institute, this training curriculum is designed to

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How to Manage Digital Adoption Projects: 5 Tips and Tactics

How to Manage Digital Adoption Projects: 5 Tips and Tactics

Digital adoption projects have become a mainstay in the modern workplace, so it is critical to learn how to manage those projects effectively. Organizations that can adopt new technology efficiently and effectively will be better able to keep up in

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Where Should You Study for Change Management?

Where Should You Study for Change Management?

Training is an essential part of the modern workplace, since it provides employees with the skills they need to succeed – but which is better, goal-based learning or comprehensive training? Comprehensive training certainly has its merits, but in today’s fast-paced

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Industry-Leading Training in Digital Transformation: A Quick Guide

Industry-Leading Training in Digital Transformation: A Quick Guide

Digital transformation professionals who want to accelerate their career should consider investing in industry-leading training programs. While on-the-job training can certainly be valuable, some knowledge and skills can only be gained by learning directly from industry experts. Those interested in

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What Do Digital Adoption Practitioners Do?

What Do Digital Adoption Practitioners Do?

Digital adoption practitioners help to build, manage, and drive the adoption of new digital tools and software in an organization. Today, these job roles can improve essential digital programs, such as software implementation, product adoption, and digital training. In the

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5 Components that Drive Digital Adoption Excellence

5 Components that Drive Digital Adoption Excellence

In today’s digitally-driven economy, organizations must achieve digital adoption excellence in order to stay modern, competitive, and profitable. Digital adoption – the process by which users use digital tools for their intended purpose and to their fullest extent – is

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5 Reasons to Invest in a DAP Certification

5 Reasons to Invest in a DAP Certification

For business professionals interested in digital adoption, obtaining a DAP certification (Digital Adoption Platform Certification) can be an excellent career move. Offered by WalkMe’s Digital Adoption Institute, DAP certifications are ideal for those who want to build, manage, or lead

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Why Become a DAP Builder?

Why Become a DAP Builder?

What is a DAP builder and is this a good career choice? Along with many other job positions related to emerging technology, DAP builders, managers, and leaders will become very common in the years ahead. As a specialty, though, digital

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What Is the Significance of Digital Adoption?

What Is the Significance of Digital Adoption?

The significance of digital adoption and transformation cannot be underestimated in today’s digital world. The economy, the way we conduct business, and the way we live have all been dramatically changed by digital technology. Yet according to most experts, the

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What Should Go Into a Digital Transformation Resume?

What Should Go Into a Digital Transformation Resume?

Any business professional pursuing a career in digital transformation will need a well-crafted digital transformation resume – but what should be included in that resume? Digital transformation careers, after all, are not clearly defined and job responsibilities can vary greatly

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How Does Subscription Revenue Pricing Affect User Value?

How Does Subscription Revenue Pricing Affect User Value?

How does subscription revenue compare to other SaaS pricing strategies? The SaaS business model offers major advantages over other software business models, as most SaaS professionals probably know. For instance: SaaS customers often don’t need to manually install or update

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5 Must-Know Digital Transformation Principles in 2020

5 Must-Know Digital Transformation Principles in 2020

Organizational change in the digital era is not easy, which is why it is important to understand and adopt the right digital transformation principles. Adhering to those principles can mean the difference between a successful initiative and a failed one

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5 Digital Adoption Principles for Better User Adoption

5 Digital Adoption Principles for Better User Adoption

Understanding digital adoption principles is essential for improving user adoption outcomes and metrics. The adoption process has become a core function in every business, applying to both consumers and business users. Product creators, for instance, must understand and improve digital

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Salesforce Blog Takeaways: 4 Productivity-Boosting Tips for 2020

Salesforce Blog Takeaways: 4 Productivity-Boosting Tips for 2020

The Salesforce blog is an excellent resource for sales teams who want to boost productivity and get more out of their Salesforce implementations. But research takes time and energy – to help readers stay even more productive, we’ve researched the

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How to Boost HCM Software ROI with Digital Adoption Platforms (DAPs)

How to Boost HCM Software ROI with Digital Adoption Platforms (DAPs)

HCM software has the potential to dramatically improve an organization’s use of resources and human capital – and they also streamline workflows for HR, managers, and other professionals. However, like most other enterprise-grade SaaS platforms, HCM software carries a learning

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Customer Acquisition Cost (CAC) 101: A Quick Crash Course

Customer Acquisition Cost (CAC) 101: A Quick Crash Course

In this guide, we’ll learn about customer acquisition cost (CAC), an important metric for marketers, product adoption teams, and user experience teams. Then we’ll compare customer acquisition cost to other related customer metrics, such as retention costs and engagement. These

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Customer Retention Cost: A Complete Breakdown

Customer Retention Cost: A Complete Breakdown

Customer retention cost depends on many other factors and costs, from user onboarding to user engagement. To reduce retention costs, it is important to understand those other metrics in detail. A holistic, top-down view of the customer adoption process, therefore,

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How to Choose the Best Retention Software for Your Users

How to Choose the Best Retention Software for Your Users

In today’s digitally-powered economy, good customer retention software can boost retention rates, cut costs, and more. Good retention software can even help companies gain a competitive advantage in the marketplace – if it is used properly. To use retention applications

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Mastering Churn: Prevent and Reduce User Loss with These Strategies

Mastering Churn: Prevent and Reduce User Loss with These Strategies

The best way to minimize the impacts of churn – prevent it in the first place. Preventing churn, of course, is easier said than done, and there is no magic recipe that can reduce the churn rate to zero. However,

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Powering Customer Success: Software You Need After 2020

Powering Customer Success: Software You Need After 2020

When it comes to customer success, software makes a huge difference. The right software can enhance customer experiences, boost retention, cut acquisition costs, and more – yet software alone is not enough to craft winning experiences. To create a great

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How to Accelerate Workplace Training with DAP, 2020 and Beyond

How to Accelerate Workplace Training with DAP, 2020 and Beyond

For employee training and digital adoption platforms – or the DAP – 2020 is a pivotal year. Due to the COVID-19 pandemic, remote working quickly became a major trend that reshaped the entire global workplace. Almost overnight, companies began implementing

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Digital Adoption 2020: 5 Trends and Forecasts to Watch

Digital Adoption 2020: 5 Trends and Forecasts to Watch

What does the future hold for digital adoption, 2020 and beyond? The COVID-19 pandemic is accelerating digital adoption and transformation, as many business professionals have begun to realize. 2020 has already been one of the most tumultuous and uncertain years

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Digital Acceleration and Transformation: The A-Z Guide

Digital Acceleration and Transformation: The A-Z Guide

Digital acceleration is fueling growth across the global economy, which is fundamentally reshaping customer behavior, individual companies, and even entire industries. To keep up in this shifting environment, organizations must plan carefully and act quickly – and those that do

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Digital Reliance in Business: How to Plan for the Digital Future

Digital Reliance in Business: How to Plan for the Digital Future

In the modern economy, digital reliance has already become a fact of life for most companies – to participate in the business world, businesses must adopt and fully integrate new technology into their operations. Most companies recognize the need to

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AI and the Future of Work: Trends, Impacts, and Predictions

AI and the Future of Work: Trends, Impacts, and Predictions

In this article, we will learn how AI and the future of work are related and how companies should prepare for tomorrow’s digital economy. Since the future is unwritten and uncertain, many business leaders find it difficult to prepare for

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How to Ensure Customer Continuity in the Modern Economy

How to Ensure Customer Continuity in the Modern Economy

In today’s volatile economy, it is important to find innovative ways to ensure customer continuity, loyalty, and profitability. Customer acquisition, as most business professionals know, is challenging enough during healthy economies. In 2020 and beyond, however, those challenges will become

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How HR Can Tackle the Biggest Challenges to Remote Onboarding

How HR Can Tackle the Biggest Challenges to Remote Onboarding

In today’s remote workplace, HR is faced with a number of challenges to remote onboarding. Many supervisors never meet new employees face-to-face and they must onboard, train, and manage those new hires remotely. This can present problems over time, such

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5 Digital and Technology Adoption Tips for the New Normal

5 Digital and Technology Adoption Tips for the New Normal

Digital and technology adoption will become more important than ever in the new normal – that is, in the era after COVID-19. When the pandemic subsides, we can will be confronted by a new economic reality, and that economy will

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Customer Continuity and Business Continuity: The Definitive Guide

Customer Continuity and Business Continuity: The Definitive Guide

In this guide, we’ll learn how to maintain customer continuity and business continuity during disruptive times. Unsurprisingly, the current crisis has pushed continuity to the top of many business leaders’ agendas. During today’s economic volatility, having a plan may mean

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The Future of Work, 2020 and Beyond: How to Plan for the Next Normal

The Future of Work, 2020 and Beyond: How to Plan for the Next Normal

In this article, we’ll explore digital transformation, the digital workplace, and the future of work – 2020 and beyond. As most business professionals know, today’s workplace is changing rapidly, and that change has been further fueled by COVID-19. In order

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Deloitte: Future of Work Insights, Ideas, and Research

Deloitte: Future of Work Insights, Ideas, and Research

In this article, we’ll analyze insights from Deloitte: future of work, digital transformation, COVID-19, and more. As readers are almost certainly aware, Deloitte is one of the world’s leading consulting firms, and their insights cover a wide range of topics,

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Lessons from McKinsey: Future of Work, Technology, and More

Lessons from McKinsey: Future of Work, Technology, and More

To better understand what tomorrow’s business landscape will look like, we’ll learn from McKinsey – future of work is one of this company’s many areas of interest, and they are perhaps one of the best agencies to study and learn

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Change Management Guide

A company often requires changes to advance in today’s market. Specifically, when it picks up new projects or initiatives to improve performance, seize opportunities or address key issues. Read the full guide here.

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