Digital Transformation Glossary

- S/4HANA is SAP’s enterprise resource planning (ERP) software, built on the SAP HANA in-memory database.

- IT Service Management (ITSM) is the way businesses manage their IT services to keep everything running smoothly.

- Lean product management is a way to build products by focusing on what customers need while avoiding waste.

- Platform-as-a-Service (PaaS) is a cloud service that gives developers a place to build and launch apps.

- Organizational health is a measure of how well a company operates and handles change management.

- A change management model is a structured plan that helps businesses introduce and manage change in an organized way.

- Agile change management is a way to handle change that focuses on flexibility, quick updates, and feedback.

- An IT stack is a group of tools and technologies used to create and manage computer systems and applications.

- Technology enablement is the process of using technology to help businesses work better and grow.

- Business Intelligence (BI) is the use of tools and processes to collect and analyze business data.

- Process efficiency is the ratio between the results produced and the resources required to achieve them.

- An IT roadmap is a strategic plan that shows the technology projects an organization will carry out over the short and long term.

- SaaS management is the process of managing Software-as-a-Service (SaaS) applications in a business.

- A change control process is a clear way to manage changes in a project, system, or organization.

- A digital twin is a virtual model of a real-world object, system, or process. It uses live data from sensors and devices to copy how the physical version works.

- CRM Implementation is when a business starts using customer management software.

- Digital innovation involves leveraging new technologies to enhance products, services, and processes. This approach allows businesses to improve efficiency, meet customer needs, and gain a competitive edge in their industries.

- IT governance is a framework that ensures the efficient use of IT to achieve organizational goals, aligning IT strategies with business objectives through structured processes, policies, and oversight by senior management.

- A change agent is an individual or entity that plays a crucial role in driving and managing organizational change. They facilitate transitions, minimize resistance, and align goals to promote adaptability and continuous improvement within the organization.

- Organizational Development (OD) improves an organization's effectiveness through planned interventions. It aligns structure, processes, and culture with goals. Activities include training, leadership development, and change management, promoting a positive environment, engagement, and innovation for

- A digital strategy outlines how a business uses digital tools to achieve goals, integrating efforts across marketing, sales, and customer service. It aims to improve performance, enhance customer experiences, and streamline operations, ensuring alignment with business objectives.

- Cloud migration transfers digital assets from on-premises to cloud environments, leveraging scalability and flexibility. It starts with assessing IT setups and planning to minimize disruptions. Success requires careful planning, security, and collaboration to enhance IT agility.

- Scalability is the ability of a system, process, or organization to handle increasing work or grow efficiently. In IT, it involves expanding capacity without losing performance. In business, it ensures sustainable growth without proportional cost increases.

- Data privacy protects sensitive information, ensuring responsible collection, storage, and use. It controls data access, sharing, and security. It includes compliance with laws like GDPR and CCPA, ensuring transparency and user consent.

- An organizational structure defines task allocation, coordination, and supervision to achieve goals. It outlines roles, responsibilities, and relationships, as well as influencing decision-making, communication, and efficiency.

- Microservices are software architectures in which applications are split into independent services. They enhance scalability, speed development, and improve fault isolation.

- IT support helps organizations manage technology and fix technical problems. It includes troubleshooting, setting up equipment, keeping networks secure, and helping with software.

- Hyperautomation combines technologies like RPA, AI, and ML to automate complex business processes, boosting efficiency and decision-making. By integrating various systems, it streamlines tasks, enhances productivity, and ensures consistency.

- A digital ecosystem integrates digital tools to boost efficiency, collaboration, and innovation. It streamlines operations, improves decision-making, and enhances customer experiences. Success relies on strategic alignment and robust infrastructure, involving stakeholders like leadership, IT, vendor

- A Human Capital Management (HCM) System is software designed to manage an organization's workforce. It integrates HR functions like recruitment, payroll, performance management, and training into one platform.

- Enterprise transformation involves significant changes in a company's operations, driven by technology and evolving customer needs. It includes adopting new digital tools, rethinking business models, and encouraging collaboration.

- Digital process automation (DPA) uses technology to automate business tasks like data entry and approvals, reducing errors and freeing employees for higher-value work. It boosts efficiency, accuracy, and compliance.

- A digital business strategy leverages technology to achieve business goals, improve efficiency, and drive innovation. It enhances customer value, streamlines processes, and supports agility.

- Cloud transformation involves moving a company's digital assets and IT resources to cloud-based infrastructure, enhancing flexibility, scalability, and cost-efficiency. It improves operations, reduces hardware reliance, and supports remote work.

- Business transformation involves adopting new technologies and workflows to improve efficiency and competitiveness. It enhances performance, streamlines processes, and aligns the organization with modern market demands and customer expectations for long-term success.

- A digital workflow automates business processes, replacing manual tasks with technology. It uses workflow management software to direct tasks efficiently.

- A technology roadmap is a strategic plan outlining how a company will use technology to achieve its goals. It details current technology, future needs, steps to get there, timelines, and milestones.

- IT Transformation updates a company’s technology systems and processes to better meet business needs. This involves upgrading old technology, adopting new software and hardware, and enhancing IT services for efficiency.