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AI Software: 15 Best AI products for 2024

By Digital Adoption Team

Author

FACT CHECKED Ollie Ainsworth

Editor

Updated June 5, 2024

AI-driven transformation isn’t a distant sci-fi dream—it’s happening right now. And if your business isn’t onboard, you’re already getting left behind. AI software is changing the game, reshaping everything from boring, repetitive tasks to how we make big, strategic decisions.

AI software can supercharge your team by handling the mundane stuff, freeing you and your people up for the creative work that matters. Meanwhile, it’s digging deep into your data, finding hidden patterns and opportunities you’d probably never see on your own.

Investing in AI software isn’t about maintaining the status quo. It’s about seizing new opportunities, dominating your market, and leaving competitors in the dust.

With that in mind, this article will explore the 15 best AI software that drives business value. We’ve broken them down into five simple categories to help you get started.

Table of Contents

What is AI software?

AI software is a computer program designed to mimic intelligent human abilities.

Traditional software relies on fixed, rule-based inputs. AI software, however, can process new and existing information. It learns from data, reasons logically, and makes decisions more accurately and quickly than a person could.

Today, businesses are using AI software to enhance many business functions. From cybersecurity to healthcare, AI software is opening up new levels of potential and productivity. This includes automating tasks, understanding customer needs, and creating innovative solutions that generate new value.

AI operates in both back-end and front-end environments. Back-end applications often focus on process automation and data analysis, while AI powers many customer-facing experiences.

AI software provides a user-friendly interface to these AI capabilities, tailoring them for specific tasks. It transforms complex AI technologies into accessible tools that individuals and businesses can directly interact with.

Natural language processing (NLP) and conversational AI:

Kore.ai

G2 rating: 4.7/5 (300)
Pricing: Custom

Kore.ai, an Orlando-based AI innovator, consistently pushes boundaries in conversational AI. With 400+ Fortune 2000 clients and a strong network of offices across Europe, Asia, and the Middle East, Kore.ai has been a leading provider of advanced AI solutions for decades.

Their sophisticated enterprise chatbots and virtual assistants earned G2’s top spot for Best AI Products in 2024. Key features include no-code/low-code tools for building generative AI apps, a drag-and-drop interface, and powerful natural language processing.

Companies choose Kore.ai for its ability to scale, customization options, and 24/7 customer support automation.

ChatGPT

G2 rating: 4.7/5 (509)
Pricing: Custom

ChatGPT’s explosion in popularity since its November 2022 launch put a spotlight on the real-world potential of AI.

Developed by OpenAI, this chatbot’s ability to hold detailed conversations, translate languages, and even write creatively shocked the world. Its record-breaking adoption of over 100 million users shows how it’s impacting both business and public spheres.

Popular language learning app Duolingo is leveraging OpenAI’s GPT-4 for globally accessible, high-quality education. These features, including realistic conversational scenarios and new language practice exercises, will be part of the Duolingo Max premium subscription.

Synthesia

G2 rating: 4.7/5 (1,375)
Pricing: Custom

Synthesia’s AI-powered platform offers a novel approach to video generation. By bypassing traditional filming, users provide a script and select a digital avatar.

Synthesia’s AI engine leverages Machine Learning (ML) to generate realistic videos. It employs Natural Language Processing (NLP) to analyze the script, enabling the chosen avatar to deliver the content with natural-sounding speech and synchronized lip movements.

This technology streamlines the video creation process, eliminating the need for expensive equipment and production crews. The platform also includes a range of avatars and supports multiple languages, allowing for tailored and inclusive content creation.

Drift

G2 rating: 4.4/5 (1,166)
Pricing: Premium, Advanced, and Enterprise.

The Drift conversational AI platform helps businesses tailor the end-to-end customer journey.

Disrupting the traditional chatbot experience, Drift’s AI understands the nuances of conversation. It deciphers the intent behind a website visitor’s questions, delivering helpful information that feels more like talking to a savvy assistant.

AI software analyzes how visitors interact with the site, identifying who’s merely browsing and who’s ready to buy. This real-time lead scoring takes the guesswork out of sales efforts.

Drift also plays nice with your existing CRM system, so those valuable leads flow into the sales pipeline.

Machine learning platforms

Vertex AI

G2 rating: 4.4/5 (370)
Pricing: Premium, Advanced, and Enterprise.

Vertex AI is an intuitive machine learning (ML) platform that helps companies build, train, and deploy models. It enables teams to develop generative AI-powered applications more efficiently, with various tools and solutions for creating seamless ML workflows.

This includes fully managed tools like pre-trained APIs, debugging features, code completion, MLOps tools, and data science workflows.

For example, Vertex AI’s AutoML models automate selection while forecasting tools skillfully predict trends and spot anomalies. The cloud-driven Vertex AI Workbench can also streamline ML workflows. Overall, Vertex AI’s easy-to-use UI empowers developers to build, deploy, and leverage AI all in one place.

SAS Viya

G2 rating: 4.4/5 (771)
Pricing: Custom.

SAS Viya is a trusted cloud-native AI and analytics platform that debuted in 2016.

This leading data management bi-platform goes beyond traditional analytics. SAS Viya offers a user-friendly, drag-and-drop interface that empowers data scientists and business analysts across the entire data lifecycle—from data prep to deployment.

SAS Viya can be integrated with Python and R, allowing users to leverage their preferred coding expertise. The AI software enables automated data preparation, advanced analytics with machine learning and deep learning, and simplified model deployment.

Built for scalability and security, SAS Viya tackles massive datasets while prioritizing data governance. This contributes to pin-point decision-making and the ability to scale operations safely and confidently.

IBM Watson

G2 rating: 4.2/5 (162)
Pricing: Custom.

In their DeepQA project, IBM researchers aimed to develop a computer system capable of performing at “human expert levels” regarding “precision, confidence, and speed at the Jeopardy quiz show.”

Years of research culminated in the creation of IBM Watson in 2011. This AI-powered bot platform employs NLP, Natural language understanding (NLU), and ML techniques to enhance customer care. This includes automating customer-facing tasks, such as issue resolution and round-the-clock chatbots that can quickly answer complex questions.

These algorithmic techniques combine to create a robust architecture, empowering Watson to learn and adapt over time. Ultimately, IBM Watson helps establish increasingly sophisticated customer experiences across various digital mediums.

In 2023, IBM unveiled IBM Watsonx, a generative AI empowering organizations to leverage the power of generative models for various tasks. This includes creating custom AI applications, managing all data sources, and accelerating responsible AI workflows.

Claude

G2 rating: 4.7/5 (22)
Pricing: Custom.

Following in the footsteps of AI chatbots like ChatGPT, Claude, developed by Anthropic AI, is another contender entering the market. Launched in 2023, Claude’s multilingual processing makes it suitable for customer service chatbots and easily handles inquiries in multiple languages.

Its code generation and analysis features also have the potential to aid in software testing, automatically identifying potential bugs and suggesting fixes.

Anthropic recently announced the release of its upcoming iOS app and team subscription plan. This could streamline communication and collaboration workflows, boosting productivity across distributed teams.

Data analysis and insights

Saturn Cloud

G2 rating: 4.9/5 (265)
Pricing: Custom.

Saturn Cloud assists enterprise teams with its award-winning AI solutions for developing, training, and deploying machine learning models.

With over 100,000 users, including industry leaders like Nestle and NVIDIA, this cloud-based service streamlines workflows by eliminating the need for complex infrastructure setups.

Providing a single environment for teams, Saturn Cloud allows data scientists access to cloud-hosted Jupyter notebooks for complex analyses on large datasets. Dask’s parallel processing and on-demand GPU acceleration conquer large-scale projects and complex models, all while supporting both Python and R.

Saturn Cloud features also deliver automated data versioning and experiment tracking, ensuring data integrity and efficient project management.

Birdeye

G2 rating: 4.8/5 (2,624)
Pricing: Custom.

Birdeye is an industry-leading platform for enhancing customer experiences, social media, and reputation management. This e-commerce-focused AI-driven platform provides over 150,000 businesses with the data and tools to attract, retain and captivate customers.

The Toronto-based company, tailored for multi-location brands, utilizes AI software in several offerings. Its AI features go beyond social media management, helping you connect with customers, build relationships, and ultimately strengthen your online presence and marketing strategy.

Birdeye’s AI can also analyze customer reviews to identify trends and sentiment, providing valuable insights to improve brand reputation.

Grammarly

G2 rating: 4.7/5 (8,458)
Pricing: Custom.

Launched in 2009, Grammarly is a go-to AI-powered writing assistant trusted by over 30 million users and 50,000 teams.

Grammarly integrates with various platforms, such as Google Workspace, as a real-time editor for emails, documents, and web forms. Grammarly’s strength is its mastery of natural language processing (NLP).

This AI technology allows Grammarly to analyze your writing in real time, offering advanced grammar and punctuation corrections, suggesting vocabulary enhancements for clarity, and even helping you tailor your writing style and tone to specific audiences.

Grammarly also offers an AI plagiarism detector to ensure your work is original. These AI functions are delivered across various platforms, empowering users to produce work with confidence and consistency.

Sales and marketing automation

Intercom

G2 rating: 4.5/5 (2,969)
Pricing: Custom.

Intercom is an AI-powered platform for service teams that helps maximize productivity, efficiency, and customer service capabilities.

AI chatbots offer conversational assistance to address customer concerns, queries, and questions. Specializing in business messaging, customer service teams can preemptively address customer issues in real time.

Intercom’s collaborative inbox is a shared workspace where teams can manage all customer conversations from email, chat, social media, and more in one unified environment.

The AI co-pilot acts as your virtual assistant within the inbox, suggesting relevant knowledge base articles, canned responses, and the next best actions based on the conversation history.

It can even automate mundane tasks like data entry, allowing service agents to focus on answering high-value customer questions and nurturing stronger relationships.

Pareto

G2 rating: 4.8/5 (170)
Pricing: Custom.

Pareto is an award-winning data-labeling platform bringing AI capabilities to 0.01% of data workers worldwide.

This talent-first platform helps design AI methods for task automation, such as web scraping, data collection, and lead generation. Teams can then refocus on more strategic analysis, like digging into the data and figuring out what it means.

Plus, Pareto’s AI can connect with various data sources, so you can build custom workflows that pull information from all your different systems.

TessAI is Pareto’s powerful AI engine connecting various data sources to create custom workflows. This can help data specialists get a complete picture of what’s happening and make more targeted decisions.

Qualified

G2 rating: 4.9/5 (988)
Pricing: Growth, Premier and Enterprise.

Qualified AI and Pipeline Cloud Platform combine to create Qualified. This leading platform helps maximize web conversions and pipeline generation with its complete AI solution for B2B websites.

Qualified integrates with your existing website and uses AI to analyze visitor behavior. Based on these insights, Qualified predicts which visitors will most likely convert, allowing your sales team to prioritize the most promising leads.

Qualified’s AI offerings are best showcased in its suite of tools – the Pipeline Cloud. These tools engage visitors with real-time conversations for immediate qualification, provide 24/7 support using intelligent chatbots, and instantly connect hot leads with sales through streamlined meeting scheduling.

The platform even personalizes website content dynamically and reveals high-intent visitors, ensuring your sales team focuses on the most promising prospects.

Virtual assistants and customer service

Hour One

G2 rating: 4.5/5 (118)
Pricing: Free Trial, Growth, Business and Enterprise.

Hour One revolutionizes video creation, shattering the time and resource constraints that traditionally held businesses back. Imagine generating professional-quality explainer videos, product demos, or training materials in a fraction of the time it typically takes.

Hour One makes this a reality, empowering businesses to produce high-volume video content that engages, informs, and converts. Think of it like this: those time-consuming struggles with expensive crews, editing software, and tight deadlines become a thing of the past.

Hour One utilizes cutting-edge AI, letting you create polished videos directly from your script. Customization is simple, with pre-designed templates or the flexibility to develop your own unique style.

AI software: science-fiction to the real world

The transition of AI from science fiction to a tangible business tool is undeniable.

The potential benefits are vast – streamlined operations, deeper insights, and enhanced customer experiences. However, businesses must select the right AI software and implement it thoughtfully to maximize these benefits while navigating potential risks.

Due to AI’s rapidly evolving nature, an agile approach is crucial. Businesses that invest wisely, continuously monitor the impact of AI solutions and adapt their strategies accordingly will thrive in this new era of innovation.