Modern enterprises must prioritize digital transformation — it’s no longer an option.
Generally speaking, most businesses understand its importance. But most fail to implement new technologies well. It’s reported in Forbes that 84% of businesses in 2016 failed to properly integrate digital transformation.
It’s easy to imagine the process on paper: you add some digital accelerators here and there and, according to forecasts, it blasts profits sky high. But in reality, there’s more to it than that.
Many organizations draw the conclusion that technology implementation is a case of “the more the merrier,” overwhelming employees and/or customers with apps, platforms, and other digital tools.
In order to be successful, tech roll-outs must be simplified. That’s why many enterprises are tackling their software implementation with DAP (Digital Adoption Platform) on hand.
3 common issues with technology implementation
1. Slow and expensive employee training
Problem: Any software implementation within an enterprise affects employees first and foremost. They’re the ones that have to learn the new features of digital tools and ways of working.
Back in 2017, leading companies spent almost an entire work week on training their employees. It’s time-intensive and expensive.
Of course, there’s no better way to familiarize employees with a new system quickly than by showing them with hands-on training. But as each person has different learning speeds and needs, you will need to personalize the training.
In reality, what enterprise is willing to spend the time and money doing this?
Solution: Software implementation with DAP applied is both hands-on and personalized. How? The DAP trains employees by showing them the ins and outs of new digital systems through in-app messages, suggestions, and step-by-step instructions.
The DAP also provides enterprises with adoption data from every user, so useful insights can be gleaned about the practical use of those digital systems, and any necessary improvements made.
2. Poor technology ROI
Problem: The rise of SaaS has brought incredible digital tools to the corporate world. And with impressive products often come amazing price tags.
With the promise of significant business benefits, these digital systems are worth the investment. However, only if you’re getting the return on that investment.
Research done by Accenture claims that wise investments in software implementation could see the US increase its gross domestic product by 2.1% — which equates to $421 billion.
However, buying amazing technology is one thing. Turning it into a profitable tool is another. Poor implementation frequently results in serious financial losses.
Solution: Choosing software implementation with DAP means you eliminate the risk of losing time and money.
Digital Adoption Platforms are specifically designed to accelerate and facilitate the adoption of digital systems. So, whatever your technology investment, you can rest assured that with a DAP it’s going to be used properly and effectively by your users in no time at all.
The DAP is an immediate performance-enhancer. As well as saving money on employee training by providing real-time in-app guidance, it also makes users more efficient and productive using digital systems.
Canadian research by Accenture outlines the impact of smart learning systems like the DAP on ROI in training and learning.
3. Silos and lack of integration
Problem: Today’s enterprise workplace is dominated by multiple apps and digital systems. According to researchers, workers spend around 32 days a year navigating between windows.
This wastes a huge amount of time and money.
When new hires are attempting to navigate between multiple applications and onboarding material, the training process takes a long time and frustration sets in.
Similarly, if long-term employees are navigating new systems, they have to switch between apps and training materials.
The more places your employees must switch between, the higher chance they have of making a mistake or causing data loss — and the more their productivity goes down.
Solution: The DAP is platform-agnostic. This means it can be applied to any digital system. Whether it’s Salesforce, Workday, or a custom-built enterprise platform, the DAP assimilates to it and provides guidance to users without them having to navigate away.
The DAP is an accelerator and a facilitator. It uses machine learning, AI, and automation to make software implementation successful every time.
Software implementation with DAP is the answer
Software implementation with DAP is not a nice-to-have. It’s a necessity.
Adopting technologies is the past, present, and future of successful businesses. The only real question is, how is your enterprise going to do it? Quickly, with maximum engagement and ROI? Or reluctantly, complacently; the way you’ve always done things?
It’s time for decision-makers to close the gap between implementation and adoption of IT. Software implementation with DAP allows your organization to turn digital tools into digital assets.