In the modern work world, workforce management (WFM) has become crucial to retaining talent, engaging employees, building an employer brand, and more. Yet, like so many other areas of business, WFM is evolving rapidly as we proceed through the digital
Is workforce management the same as scheduling? While many equate the two, there is a significant difference between scheduling and workforce management. Below, we’ll find out why that is, what workforce management really is, and how this business function is
In this article, we will look at 5 product onboarding best practices and guiding principles that can upgrade (or even transform) your onboarding process. After all, onboarding is a crucial stage in the product adoption process, affecting: User engagement levels
Digital Adoption Solutions (DAS) are poised to transform the way organizations adopt digital products and the way people learn software. In this article, we’ll cover the DAS in depth, exploring: What a DAS is The benefits of using a DAS
What is the digital employee experience – and why should businesses care? Also, how does it differ from the “employee experience” in general? In this article, we’ll explore these concepts in detail, including: A definition of the digital employee experience
In this guide, Digital Transformation 101, we’ll explore digital transformation from top to bottom – from the most basic concepts to advanced strategies and tactics. Readers will learn everything there is to know about digital transformation, including: The definition of
Employee adoption of new software, tools, and technology has become standard in today’s workplace. But adoption projects aren’t always successful. And ROI isn’t always what it could be. In fact, successful digital transformation projects aren’t as common as you would
Today, businesses must take digital transformation beyond technology. Understanding the human differentiator is essential to success in the digital economy. Here are a few reasons why: Despite the convenience offered by machines, customers prefer interacting with humans. According to Accenture,
Digital transformation and customer experience may seem to be totally unrelated concepts. However, anyone involved with technology understands that the two are directly linked. Below, we’ll explore: Why the customer experience is so critical How digital technology enables better experiences
Digital transformation mistakes can be costly – and the most costly ones can cause projects to fail. It’s essential for any project manager or change manager to anticipate and prevent mistakes. The right approach to risk mitigation can: Help you