Software ROI: Definition, Benefits And Calculations
Software ROI, or software return on investment, is a crucial metric to assess the financial returns an organization expects from investing in enterprise technology. Based on specific formulas and metrics, this evaluation guides product leaders in making informed decisions about selecting and allocating resources for costly software solutions. Measuring software ROI can be more challenging […]
8 Top Training Evaluation Models for 2024
You want to offer your staff the best corporate training, but how do you measure the effectiveness of a learning course? Training evaluation models help you ensure the quality of your training is high, keeping employees well-trained and employee retention and revenues high as you evaluate training programs for ROI, quality, and relevance to your […]
Director of IT Operations: 7 Core Responsibilities
The director of IT operations is the linchpin that keeps a company’s technological and operational aspects in perfect harmony. We live in a time when technology evolves at breakneck speed. 2023 research from Foundry shows that 89% of businesses have already adopted or plan to adopt a digital-first business strategy, and the Director of IT […]
The best digital learning platforms
Digital learning platforms represent online environments dedicated to learning and development. Organizations commonly employ these platforms to facilitate their employees’ growth, featuring extensive libraries of training courses, personal development tools, and interactive learning experiences. The pandemic marked a significant transformation in societal operations, altering how we socialize, engage in leisure, conduct business, and approach work-life […]
How to Build and Implement a Digital Dexterity Framework for Your Workplace
Digital transformation has become widespread across organizations in the past decade as they shift from traditional processes and systems to innovative cloud technologies. However, a key component often missing in digital transformation efforts is a consistent and focused effort to help employees adopt software improvements. Without this capability, technological investments risk becoming futile, potentially exacerbating […]
The Top 8 CRM Challenges and How To Overcome Them
Back in the day, customer relations were impossible without reams of paper. Business cards, rolodex cards, filing cabinets, all of them spilling over with contact details and previous transactions. We’ve come a long way from those times. In the age of ubiquitous desktop computers and cloud-based software, Customer Relationship Management (CRM) tools provide a fantastic […]
How and Why to Build an AI-Augmented Workforce
AI (artificial intelligence) is a transformative tool that’s reshaping the workforce as we know it. AI’s journey from a conceptual marvel to a practical asset in business has been rapid and impactful. Its ability to learn, adapt, and augment human capabilities is not just a technological leap but a paradigm shift in how work is […]
Artificial Intelligence General Purpose Technology: A Guide
However you feel about generative AI (gen AI), it is one of the most disruptive technological innovations since steam power and the internal combustion engine. To broaden this technology out to AI, we can see how AI technology is a general-purpose technology because, like the invention of the steam engine, electricity, and computers, it has […]
8 AI Trends You Need to Watch in 2024
At the end of 2022, some thought that generative AI was a bubble that would quickly burst. We’re in a very different place today. As we usher in 2024, the landscape of artificial intelligence (AI) has undergone significant transformations since the beginning of the boom in 2023. The initial hype surrounding AI is starting to […]
Understanding AI privacy concerns and how to address them
AI privacy concerns refer to the potential risks associated with using artificial intelligence technology, such as data breaches, unauthorized access to personal information, the amplification of harmful biases, and the generation of sensitive personal data. Technology can be unpredictable, and its advancements can sometimes outpace our ability to plan how to use it safely. This […]