We can probably all agree that user experience is crucial for establishing the value of your products or services. Not only that, but user experience is critical when it comes to the productivity of your employees — and therefore your business.
They say that a business is only as good as its people. Well, people are only as effective as the tools they’re using. And in today’s world, the majority of these tools are digital.
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Since technology is evolving all the time, good adoption of digital tools by your business is essential. This goes to the heart of the business adoption meaning.
All it takes is a strategic, user-focussed approach, and Digital Adoption Platforms (DAP) can be a life-saver for rapid business adoption of digital.
Now let’s look at the most common business adoption meaning and some tips for improving its processes in your workplace.
Business adoption meaning
When we talk about business adoption, in today’s digital workplace, we’re mainly talking about digital adoption.
In that sense, the most helpful business adoption meaning is:
Achieving a state whereby anyone using digital tools for the business is using them “as intended” and to their maximum capability.
How Digital Adoption Platforms help with business adoption
The Digital Adoption Platform is an AI-based software layer that provides users with a better experience when using any kind of digital tool.
Simply put, it’s software that guides and teaches people how to use digital accelerators in the best way possible. Four distinct features of DAPs make them perfect for boosting business adoption of digital.
1. Onboarding guidance
We can’t cover business adoption meaning without mentioning guidance. Training is 100% critical to good business adoption of digital tools.
The DAP can provide every single user with instant guidance. Like GPS, it will show a step-by-step path of interaction with the digital tool to which it’s applied.
It is essential, especially from the start, that your business users get the basics as clear and fast as possible. This guidance plays a major role during the habit-forming period of using a digital accelerator.
The quicker your business users learn how to get the most out of their digital tools, the better.
2. Consistent mentorship
The DAP provides mentorship to each user during their entire process of interaction.
Digital Adoption Platforms operate based on data collection and machine learning. That means that every interaction with that digital tool happens with constant supervision from the adoption platform. Therefore, it can analyze a user’s behavior and select the best approach for advising them.
In addition, the DAP helps collect valuable feedback about users. DAPs can process interactions to evaluate the business adoption process. Besides, they can track behavior or engagement routines that lead to flaws or mistakes in the workflow.
Eventually, you can use this data as the basis for fine-tuning products and/or processes.
3. Automatic assistance
The DAP helps your business to stay on top of things because AI has a much faster reaction time than humans. The DAP mimics and adapts to your user’s behavior.
In other words, if a DAP sees that a user understands what they are doing it won’t bother them with unnecessary information.
Digital Adoption Platforms can also keep their eye sharp in case a user is about to get in trouble or make a reckless mistake. This varying engagement allows for more comfortable adoption of digital tools across the business.
4. Boosting productivity
Without a doubt, the DAP boosts user productivity. The way we usually interact with digital tools can be thought of as roaming or meandering. We don’t necessarily take the most efficient route to get something done.
This is particularly true if the tool has a complex UI or if the digital work environment is fast-paced. Often, a user will have trouble selecting the right option from an array of buttons or they end up making unnecessary actions.
Digital Adoption Platforms help resolve this issue by providing tips and guides for any type of workflow. They’re extremely useful in fighting the steep learning curve and breaking the bad habits that come with poor adoption.
As a result, the user will be less frustrated by the confusing features of their digital tool and their productivity will get a boost through improved user experience.
We’ve covered the most helpful business adoption meaning for enterprises today and how organizations can use a DAP to improve theirs.
It’s reasonable to say that Digital Adoption Platforms are central to successful business adoption of digital. They provide the necessary mentorship and information to users during their onboarding and continuous use of the tool.
At the same time, they provide you with valuable information about how the adoption process is going, so you can understand your business’ digital needs better.