What does getting into a bath have to do with enterprises operating in the digital world? More than you’d think. Both involve the aha moment. What is the aha moment? The aha moment is also known as the Eureka effect.
For enterprises today, what customers want is the same as it’s always been. Except today, it’s multiplied a thousand-fold. Customers have always wanted good value, good service, and ease of use. But with more and more competition in the
89% of companies are now competing primarily on the basis of customer experience (CX). Interestingly, 80% of companies believe they deliver “super experiences,” but only 8% of customers think the same. What does this tell us about today’s businesses?
“AI adoption advances, but foundational barriers remain.” That’s according to McKinsey’s November 2018 survey on artificial intelligence (AI) adoption within enterprises. Few companies actually have in place the “foundational building blocks” to generate value at scale using AI. So our
AI digital adoption advances, says McKinsey, “but foundational barriers remain.” That was the result of their global November 2018 survey on artificial intelligence (AI) adoption within enterprises. The global management consulting firm found that few companies actually have in place
Did you know that 2018 is the year of the dog in the Chinese Zodiac? And its characteristic word is “action”. According to Adobe, it was also the year of customer experience (CX). While that isn’t particularly unusual in itself,