Customer digital adoption is a must for any SaaS company, app developer, or software company. Whether your customers are B2B clients or mobile consumers, it’s vital to understand the digital adoption funnel. This is especially true in the digital age.
It’s critical to discuss the meaning of digital transformation – the inevitable definitions discussions. Before investing, businesses should understand: Why digital transformation is taking the world by storm The different dimensions of digital transformation – from technology to strategy The
Today, businesses must take digital transformation beyond technology. Understanding the human differentiator is essential to success in the digital economy. Here are a few reasons why: Despite the convenience offered by machines, customers prefer interacting with humans. According to Accenture,
Digital transformation and customer experience may seem to be totally unrelated concepts. However, anyone involved with technology understands that the two are directly linked. Below, we’ll explore: Why the customer experience is so critical How digital technology enables better experiences
For digital adoption and digital transformation, 2019 trends look like they will accelerate. This is good news for companies that are engaged in certain kinds of digital transformation efforts. It means they are on the right track and can keep
Digital transformation mistakes can be costly – and the most costly ones can cause projects to fail. It’s essential for any project manager or change manager to anticipate and prevent mistakes. The right approach to risk mitigation can: Help you
How do you develop a digital transformation strategy? One that helps your organization stay modern and competitive? The digital era has turned the business world into a fast-paced, fierce marketplace. Today, battles are being waged on several fronts. Businesses are
The process of digital adoption is often a difficult one. After all, only 16% of users are early adopters of technology. And according to the same studies, at least half of your customers are going to be slower than average
How do you create a consumer adoption process that generates great results for your business? One that gets customers on board and up to speed, quickly and efficiently? This question is a major concern for any business that implements technology.
These days, satisfying your customers is no longer enough to keep them. Research shows that 75 out of every 100 customers who churn reported being “satisfied or completely satisfied.” The onus is always on the business to keep customers actively