For digital adoption and digital transformation, 2019 trends look like they will accelerate. This is good news for companies that are engaged in certain kinds of digital transformation efforts. It means they are on the right track and can keep
Digital transformation mistakes can be costly – and the most costly ones can cause projects to fail. It’s essential for any project manager or change manager to anticipate and prevent mistakes. The right approach to risk mitigation can: Help you
How do you develop a digital transformation strategy? One that helps your organization stay modern and competitive? The digital era has turned the business world into a fast-paced, fierce marketplace. Today, battles are being waged on several fronts. Businesses are
The process of digital adoption is often a difficult one. After all, only 16% of users are early adopters of technology. And according to the same studies, at least half of your customers are going to be slower than average
How do you create a consumer adoption process that generates great results for your business? One that gets customers on board and up to speed, quickly and efficiently? This question is a major concern for any business that implements technology.
These days, satisfying your customers is no longer enough to keep them. Research shows that 75 out of every 100 customers who churn reported being “satisfied or completely satisfied.” The onus is always on the business to keep customers actively
What does getting into a bath have to do with enterprises operating in the digital world? More than you’d think. Both involve the aha moment. What is the aha moment? The aha moment is also known as the Eureka effect.
For enterprises today, what customers want is the same as it’s always been. Except today, it’s multiplied a thousand-fold. Customers have always wanted good value, good service, and ease of use. But with more and more competition in the
89% of companies are now competing primarily on the basis of customer experience (CX). Interestingly, 80% of companies believe they deliver “super experiences,” but only 8% of customers think the same. What does this tell us about today’s businesses?
“AI adoption advances, but foundational barriers remain.” That’s according to McKinsey’s November 2018 survey on artificial intelligence (AI) adoption within enterprises. Few companies actually have in place the “foundational building blocks” to generate value at scale using AI. So our