What To Do When Your Digital Platform Is Actually The Problem, Not The Solution
When an enterprise digital platform causes problems, it can be far more trouble than it’s worth. Unmotivated, unproductive, frustrated employees; system updates, changes, and navigational problems; high employee turnover, customer churn, and poor ROI are some of the severe consequences of a “bad” digital platform. But rarely is it the technology’s fault. And it’s not […]
Have You Had That Aha Moment? When You Realize The Secret To Better CX & Digital Training
What does getting into a bath have to do with enterprises operating in the digital world? More than you’d think. Both involve the aha moment. What is the aha moment? The aha moment is also known as the Eureka effect. It’s that moment when you have an epiphany and, all of a sudden, you understand […]
3 Awesome Digital Adoption Platform & Data Driven Transformation Solutions
For many traditional enterprises, digital seems to be the problem. But it’s also the solution. In this article, we’ll look at some Digital Adoption Platform & data driven tools to transform your enterprise and bring it into the future. Common digital transformation issues There are always issues where enterprise technology is involved. Employee resistance to […]
It’s Time To Reach Digital Adoption Maturity: How To Grow From Novice To Expert In An Instant
In the business world, there are whippersnappers and there are dinosaurs. The whippersnappers are young, digitally-forward, agile entities. They’re capable of moving swiftly, changing continuously, and operating in a wholly digital space. The dinosaurs, however, are a little different. They’ve been around a while. They’re big, have a lot of moving parts, and find it […]
Digital Adoption Machine Learning: A Giant Leap For Mankind & Its Businesses
It’s an exciting time for AI buffs. Since Stanley Kubrick introduced the world to HAL 9000 in 2001: A Space Odyssey, movie nerds the world over have been captivated by the potential of AI. And that potential is now taking the enterprise world by storm. Digital adoption machine learning is great news for businesses. Just […]
How To Get Awesome Digital Adoption Insights (Even If You Hate Looking At Data)
Wordsmiths usually hate dealing with figures. And data nerds normally aren’t so great with words. Sure, it’s a generalization and it’s not always the case. Often though, it’s just the way it goes — maybe it’s a left brain right brain thing. The bottom line is that, unless you’re a Data Analyst, you probably […]
Why True Digital Adoption Is “Like A Bridge Over Troubled Water”
Whether or not you know the song, I think we can all appreciate the analogy of a bridge over troubled water. Without the bridge, there’s no hope of crossing to the other side. The water is too dangerous. But with the bridge, getting to your destination becomes easy. Now, imagine that your destination is successful […]
Customer Care With DAP: Giving Enterprises A Chance To Deliver Fantastic Customer Service, Care, And Experience
Pick a word, then put the word “customer” in front of it and you’re guaranteed to have a business priority on your hands. Customer care, customer service, and customer experience — if a company excels in these areas, it’s likely to be profitable for years to come. This is the principle behind the idea of […]
Customer Onboarding With DAP: 3 Ways The Digital Adoption Platform Improves The Experience
Wouldn’t it be great if we all had customers that knew what they wanted? But even when we do, there’s a disconnect between the digital capability they want and them actually receiving the benefits of it. This is the digital adoption disconnect. Without good adoption, however smart the digital product it won’t be popular with […]
How To Improve Employee Productivity With DAP: 4 Transformational Benefits
Today’s enterprises must adopt relevant technologies in order to boost profits. The main objective of technological implementation is to optimize employees’ daily work using digital tools. Doing so successfully has profound benefits for businesses and its staff: “Digital Revolutionaries” – employees who work in fully-enabled digital workplaces where new technologies are in widespread use – […]