Customer retention cost depends on many other factors and costs, from user onboarding to user engagement. To reduce retention costs, it is important to understand those other metrics in detail. A holistic, top-down view of the customer adoption process, therefore,
When it comes to customer success, software makes a huge difference. The right software can enhance customer experiences, boost retention, cut acquisition costs, and more – yet software alone is not enough to craft winning experiences. To create a great
In this guide, we’ll learn how to maintain customer continuity and business continuity during disruptive times. Unsurprisingly, the current crisis has pushed continuity to the top of many business leaders’ agendas. During today’s economic volatility, having a plan may mean
For enterprises today, what customers want is the same as it’s always been. Except today, it’s multiplied a thousand-fold. Customers have always wanted good value, good service, and ease of use. But with more and more competition in the