Customer retention cost depends on many other factors and costs, from user onboarding to user engagement. To reduce retention costs, it is important to understand those other metrics in detail. A holistic, top-down view of the customer adoption process, therefore,
Crafting an effective product adoption process requires an understanding of the product adoption lifecycle. This process is crucial for businesses in every industry, not only software developers. After all: Virtually every business in the global economy adopts new products The
A product adoption strategy is essential to ensuring that customers adopt new products successfully and become loyal long-term customers. Software implementation is an important part of the adoption process, but it is only one part. To maximize software productivity and
User-centered design vs. human-centered design – what’s the difference? And if there is a difference, does it matter? In this article, we’ll learn about both concepts in detail, covering… The basics of human-centered design and user-centered design The similarities and
In this guide to user-centric design, we’ll cover user-centered design from top to bottom – including key concepts, definitions, how-to tips, benefits, and much more. We’ll also look at: A step-by-step process for applying user-centered design principles How user-centrism can
Product tours are an essential element of any product adoption cycle, since they define the rest of a customer’s relationship with a brand and a product. In this guide, we’ll cover product tours from top to bottom, including: What product
In this guide to product onboarding, we’ll examine product boarding inside and out, from the product experience to product adoption to user training. More specifically, we’ll look at: What product onboarding is The ROI of effective onboarding practices The relationship
In this article, we will look at 5 product onboarding best practices and guiding principles that can upgrade (or even transform) your onboarding process. After all, onboarding is a crucial stage in the product adoption process, affecting: User engagement levels
Digital Adoption Solutions (DAS) are poised to transform the way organizations adopt digital products and the way people learn software. In this article, we’ll cover the DAS in depth, exploring: What a DAS is The benefits of using a DAS
Product engagement – what is it and why does it matter? In this complete guide to product engagement, we’ll answer those questions and more. We’ll cover: What product engagement means Why businesses should care Engagement vs. experience The ROI of