In the era of the digital business, IT service management (ITSM) is evolving and emerging as an important part of digital business management. In this post, we’ll learn how ITSM will evolve in the 2020 – first, though, it is
Knowing ITIL interview questions before the actual interview can go a long way towards improving the outcome of the interview – and lowering the chances you’ll make a mistake. To help you better prepare for that interview, we’ll cover some
ITIL can be a bit intimidating for those just starting to learn this framework. There are so many terms, concepts, processes, and acronyms that it may seem like you need an advanced degree in order to understand what they all
For a CIO, tools and frameworks are essential for effectively governing an organization’s IT department, as well as cross-departmental business initiatives. The right frameworks can assist with important CIO functions, such as: Organizational change IT governance Enterprise architecture IT service