Customer retention cost depends on many other factors and costs, from user onboarding to user engagement. To reduce retention costs, it is important to understand those other metrics in detail. A holistic, top-down view of the customer adoption process, therefore,
In this article, we’ll explore what a product adoption rate is, how product adoption rates are measured, and how to improve product adoption rates. Product adoption is the process where users become familiar with, learn, and integrate a new product
How can an organization eliminate user confusion during the product adoption process? User confusion, as many organizations know, can become a huge obstacle during product onboarding and training. Among other things, that confusion can: Lower motivation Transform into frustration and
The digital adoption platform (DAP) is an innovative software training solution that can vastly improve employee productivity, performance, and engagement. In this comprehensive guide, we’ll explore the DAP inside and out, covering: The definition of the DAP How organizations use
To realize the full product value from their investments, organizations must do more than deploy software – and product creators must do more than sign up new users. In fact, it is important to realize that product value depends on
Software walkthroughs offer a number of benefits to product creators, as well as businesses that implement software in-house. A software walkthrough is an interactive, in-app tutorial that guides users through a set of features or tasks. These walkthroughs are often