When it comes to customer success, software makes a huge difference. The right software can enhance customer experiences, boost retention, cut acquisition costs, and more – yet software alone is not enough to craft winning experiences. To create a great
For employee training and digital adoption platforms – or the DAP – 2020 is a pivotal year. Due to the COVID-19 pandemic, remote working quickly became a major trend that reshaped the entire global workplace. Almost overnight, companies began implementing
What does the future hold for digital adoption, 2020 and beyond? The COVID-19 pandemic is accelerating digital adoption and transformation, as many business professionals have begun to realize. 2020 has already been one of the most tumultuous and uncertain years
Digital acceleration is fueling growth across the global economy, which is fundamentally reshaping customer behavior, individual companies, and even entire industries. To keep up in this shifting environment, organizations must plan carefully and act quickly – and those that do
In the modern economy, digital reliance has already become a fact of life for most companies – to participate in the business world, businesses must adopt and fully integrate new technology into their operations. Most companies recognize the need to
In this article, we will learn how AI and the future of work are related and how companies should prepare for tomorrow’s digital economy. Since the future is unwritten and uncertain, many business leaders find it difficult to prepare for
Digital and technology adoption will become more important than ever in the new normal – that is, in the era after COVID-19. When the pandemic subsides, we can will be confronted by a new economic reality, and that economy will
In this guide, we’ll learn how to maintain customer continuity and business continuity during disruptive times. Unsurprisingly, the current crisis has pushed continuity to the top of many business leaders’ agendas. During today’s economic volatility, having a plan may mean
In this article, we’ll explore digital transformation, the digital workplace, and the future of work – 2020 and beyond. As most business professionals know, today’s workplace is changing rapidly, and that change has been further fueled by COVID-19. In order
In this article, we’ll analyze insights from Deloitte: future of work, digital transformation, COVID-19, and more. As readers are almost certainly aware, Deloitte is one of the world’s leading consulting firms, and their insights cover a wide range of topics,