What is business friction and how much money does it cost companies each day? In this article, we’ll learn what business friction is, how it affects customers, how it affects employees, and, ultimately, how it impacts the bottom line. What
In 2020, it became clear to many companies that they must accelerate the shift to digital channels. The economy has been moving towards digital for several decades, so this need is nothing new. However, as we move into the 2020s,
How can companies adapt to changing customer expectations during COVID-19? First and foremost, it pays to understand how customer expectations have changed, what is driving those trends, and how they will continue to evolve in the future. In this article,
What is the best way to streamline and maximize digital adoption through COVID-19? The global disruptions that began in 2020 have dramatically influenced the workplace and they may continue for several years. Some, in fact, predict that many of the
Employees’ ability to fully adopt new digital tools – which, in turn, depends on technology acceptance – directly impacts engagement and productivity. To maximize employee performance, managers and business leaders must develop a strategy for improving technology acceptance and digital
A technology acceptance model questionnaire can improve digital adoption rates, the employee experience, software ROI, and more. When used correctly, these questionnaires assess both employees’ digital readiness and the appropriateness of potential software investments. Below, we’ll learn what types of
The digital adoption specialist position is becoming more and more relevant each year – but what do digital adoption specialists do? In this article, we’ll cover the basics of this job, including: What the digital adoption specialist does How to
In the workplace, digital adoption rates directly affect employee productivity, which is why it is so important to find ways to boost digital adoption rates whenever possible. There are many strategies and techniques for achieving true digital adoption. First and
This post looks at the digital transformation market size: 2020, 2021, and beyond. It also covers key technologies and trends that are driving this market forward. Digital Transformation Market Size 2020: Key Trends and Stats First, it is important to
The digital adoption market size has been growing steadily for several years now, and recent research suggests that this market will continue to grow in the 2020s. Though exact figures vary depending on the source, analysts universally agree that the